Warranty

πŸ›‘οΈ WARRANTY & SUPPORT

At Akina, we stand behind the quality of every product we supply.

No matter where your product is shipped from, you receive the same standard of quality, support, and protection.

βœ… GLOBAL WARRANTY COVERAGE

All Akina products are covered by our global warranty policy, regardless of your location or shipping method.

  • Applies to all customers worldwide
  • Covers products shipped from New Zealand or Hong Kong
  • Backed directly by the Akina team

πŸ‘‰ Same product. Same quality. Same warranty.

⏳ WARRANTY PERIOD

Warranty periods may vary depending on the product category.

As a general guide:

  • Automotive accessories: 12 months
  • Structural components (e.g. racks, mounts): 12 months
  • Electrical components (if applicable): 6–12 months

Specific warranty details (if different) will be listed on the product page.

πŸ”§ WHAT IS COVERED

Our warranty covers:

  • Manufacturing defects
  • Material faults
  • Structural failures under normal use

If a product fails due to a genuine defect, we will:

  • Replace the product, or
  • Provide replacement parts, or
  • Offer a suitable solution based on the situation

❌ WHAT IS NOT COVERED

The warranty does not cover:

  • Incorrect installation
  • Damage from misuse, accidents, or modifications
  • Normal wear and tear
  • Cosmetic damage after use
  • Damage caused by improper storage or handling

🌍 INTERNATIONAL WARRANTY PROCESS

We’ve designed our process to be simple and fair, wherever you are.

Step 1 β€” Contact Us

Email our support team with:

  • Your order number
  • Description of the issue
  • Photos or videos showing the problem

stuartrobinson.el@gmail.com

Step 2 β€” Assessment

Our team will review your case quickly and confirm the best solution.

Step 3 β€” Resolution

Depending on the situation, we will:

  • Ship replacement parts, or
  • Send a replacement product, or
  • Provide further instructions

πŸ“¦ SHIPPING FOR WARRANTY CLAIMS

  • Replacement parts are typically shipped free of charge
  • In some cases, return of the original item may be required
  • Return shipping arrangements will be discussed case-by-case

We always aim to resolve issues in the fastest and most practical way possible.

⚠️ IMPORTANT NOTES

  • Warranty applies to the original purchaser only
  • Proof of purchase is required
  • Claims must be made within the warranty period

πŸ’¬ OUR COMMITMENT

We understand that when you buy automotive accessories, you expect them to perform.

That’s why we focus on:

  • Reliable product quality
  • Clear communication
  • Fast, fair support